We, at Platt Designs LLC, want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return within 15 days of delivery of unused, undamaged, eligible items or defective merchandise.
Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).
If you prefer not to use the enclosed Return Label, please ship the item(s) prepaid and insured to Customer Service, 113 Tuscola Street, Frankenmuth, MI 48734.
For a replacement shipping label, please call 1.989.652.3357.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1.989.652.3357 and a representative will be glad to arrange a return or exchange for you.
We want you to be happy. If for any reason you are dissatisfied with your purchase, return it within 15 days for an exchange, credit, or refund (excluding Shipping Processing fees).
* Retain the UPS/RS tracking number for your records.
Once an item is received in our warehouse, a refund or exchange is processed immediately. For credit card orders, you can expect to see your credit within 72 hours.
Please note: Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.
How can I cancel or update an order I placed online?
Platt Designs LLC will do everything possible to accommodate order changes and cancellations. However, to provide the best service possible we try to ship orders as quickly as possible, most in stock orders are processed immediately and leave our facility within 24 business hours. Should your order already be processed or has already left our warehouse we are unable to stop or make any order adjustments.
To find out if your order has been processed please email our Customer Service department at firstname.lastname@example.org.
If you would like to cancel an item that is on backorder, please email our Customer Service department.
**Please note any custom furniture order or monogrammed item cannot be cancelled or returned.